Some data we collect may be considered personal and we are protecting it in accordance with EU Regulation 2016/679 (General Data Protection Act).
When we publish changes to this privacy statement, we'll include the date of the last modification of the statement. If we significantly change the statement or the way we use your personal information, we will notify you by clearly notifying the notice before making any changes or by sending the notification directly. We recommend that you periodically review this statement.
Why we collect data
We process your data only for the purposes justified by our services. We process this data by respecting your fundamental right to privacy, including the need to protect personal integrity and privacy, and we always keep in mind that we do not collect data more than we need to deliver the desired service. Unless otherwise stated, we at RENAULT RENT A CAR determine the purpose and method of collecting your data, and in the legal sense, it would mean that we act as the "processing manager" of personal data.
We collect data so that we could:
Which data do we collect
If you would like to make a vehicle reservation we will need personal information from you: name, surname, address, phone number, and email address.
Renting a car
Once you decide that you want to rent a vehicle from our offer, we will need a little more of your personal information so that we can conclude a lease agreement. These data include:
Inquiry / Complaint / Reclamation
If you were not satisfied with something or would like to report something that was wrong with the vehicle we will need your following information:
How do we collect data
Generally, we collect data in the following ways:
Wherever possible we will inform you which information you need to give us before you start our service.
Some third-party sites can control the traffic from our products and services, such as the number of clicks and the search terms used. We do not provide any personal information for these services.
How to protect your data
We have the appropriate technical and administrative security measures to ensure that our users' data is protected from unauthorized or accidental access, use, alteration, or loss. Taken measures are regularly checked and continually adapted to the current state of the technology.
We act with your information in accordance with the law. We also require our suppliers and service providers to submit security assessments and demonstrate their compliance with applicable laws and industry standards.
We regularly review, upgrade, and update working procedures, business processes, and technical measures to improve your privacy and ensure that we comply with our own internal policies.
How do we share your information
RENAULT RENT A CAR may submit your personal information to third parties in the following cases:
RENAULT RENT A CAR will in any case, when sharing your personal information with third parties, prohibit the use of your personal data for a different purpose than the contracted one, and will bind third parties on keeping confidentiality of your personal information.
How long do we keep your data
Personal data will be kept in a form that allows identification only for as long as is necessary for the purposes for which personal data is processed. Or how certain regulations of our country require the processing manager to keep personal data confidential. Personal data may be stored for a longer period under certain prescribed conditions, such as for statistical purposes, for purposes of archiving in the public interest.
In the case when your data is handled on the basis of your privation, if you revoke the privilege we will stop processing your data and will no longer use it, but that may result in the inability to use some of the additional benefits associated with it.
Please note that your data will not be deleted at the specified time intervals if a forced payment of unpaid due claims has been initiated or if another procedure is initiated, then personal data will be deleted after the final settlement of the same procedure or statutory limitation of statutory claims which regulate compulsory and legal relations.
We may charge you a reasonable fee based on administrative costs or refuse to act upon your request if your requests are manifestly groundless or excessive, and in particular due to their frequent repetition
If you would like to know more about the protection of your personal data or wish to achieve one of your rights, you can contact us by e-mail [email protected] , by phone on + 382 69 012325 or by sending a request or request to: II Dalmatinska S72, 81400 Nikšić, Montenegro.